1. Introduction
Swyxaronoeshran.world ("we," "our," or "us") operates the website swyxaronoeshran.world and the Relivora brand. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place orders, or interact with our services.
We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Norwegian data protection laws, including the Personal Data Act (Personopplysningsloven). By using our services, you acknowledge that you have read and understood this policy.
2. Data Controller
The data controller responsible for your personal data is:
Swyxaronoeshran.world
Address: Vetrlidsallmenningen 11, 5014 Bergen, Norway
Email: office@swyxaronoeshran.world
For any questions regarding this policy or your personal data, please contact us using the details above.
3. Data We Collect
We collect the following categories of personal data:
3.1 Contact Information
When you submit the order form or contact us, we collect your name, email address, and the content of your message. This information is necessary to process your order and respond to your inquiries.
3.2 Technical Data
When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, device information, operating system, and referring URL. We also collect information about your visit, such as pages viewed and time spent on the site. For more details on cookies and similar technologies, please see our Cookie Policy.
3.3 Usage Data
We may collect data about how you interact with our website, including pages visited, links clicked, and the sequence of your navigation. This helps us improve our services and user experience.
4. Purposes of Processing
We process your personal data for the following purposes:
- Order fulfillment: To process and fulfill your orders, send order confirmations, and communicate about delivery.
- Customer support: To respond to your inquiries, provide assistance, and resolve any issues you may experience.
- Website functionality: To ensure our website operates correctly, including session management and security features.
- Analytics: With your consent, to understand how visitors use our site and improve our services.
- Legal compliance: To comply with applicable laws, regulations, and legal processes.
- Dispute resolution: To handle complaints, disputes, and legal claims.
5. Legal Basis for Processing
Under the GDPR, we process your personal data based on the following legal grounds:
- Consent: For optional cookies, marketing communications, and analytics. You may withdraw consent at any time.
- Contract performance: To fulfill our contract with you when you place an order.
- Legitimate interests: For website security, fraud prevention, and improving our services, where these interests are not overridden by your rights.
- Legal obligation: Where we are required to process data to comply with the law.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Order data: 7 years for legal, accounting, and tax purposes, as required by Norwegian law.
- Contact form submissions: 2 years from the date of your last contact.
- Cookie data: As specified in our Cookie Policy.
- Analytics data: Up to 26 months, after which it is anonymized or deleted.
After the retention period, we securely delete or anonymize your data.
7. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete data.
- Right to erasure: You may request deletion of your data ("right to be forgotten") in certain circumstances.
- Right to restrict processing: You may request that we limit how we use your data.
- Right to data portability: You may request a copy of your data in a structured, machine-readable format.
- Right to object: You may object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
- Right to lodge a complaint: You may lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) at www.datatilsynet.no.
To exercise any of these rights, please contact us at office@swyxaronoeshran.world. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption: All data transmitted between your browser and our servers is encrypted using HTTPS/TLS.
- Secure storage: Personal data is stored on secure servers with access controls.
- Access controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
- Security assessments: We regularly review and update our security practices.
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
9. Data Sharing
We do not sell your personal data. We may share your data with the following categories of recipients:
- Payment processors: To process payments for your orders.
- Shipping providers: To deliver your orders.
- Analytics providers: With your consent, to analyze website usage.
- Legal authorities: When required by law or to protect our rights.
All third parties are contractually bound to protect your data and use it only for the purposes we specify.
10. International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we do so, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or adequacy decisions. You may request a copy of these safeguards by contacting us.
11. Children
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately and we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via our website, and we will update the "Last updated" date at the top of this page. Your continued use of our services after such changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
13. Contact Us
For privacy-related inquiries, to exercise your rights, or for any questions about this policy, please contact us:
Email: office@swyxaronoeshran.world
Address: Swyxaronoeshran.world, Vetrlidsallmenningen 11, 5014 Bergen, Norway