1. Our Satisfaction Guarantee
At Swyxaronoeshran.world, we stand behind the quality of our Relivora products. We offer a 30-day satisfaction guarantee to give you peace of mind when making a purchase. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the delivery date.
We believe in the quality of our products and want you to feel confident in your decision to try Relivora. Our guarantee reflects our commitment to customer satisfaction and the trust we place in our formulation.
2. Eligibility for Refunds
To be eligible for a refund under our 30-day satisfaction guarantee, the following conditions must be met:
- Time limit: Your refund request must be made within 30 days of the delivery date. We will use the delivery confirmation or tracking information to verify the date.
- Product return: The product must be returned to us. We accept returns of unused products in their original packaging, as well as partially used products in most cases. We reserve the right to assess the condition of returned products and may offer a partial refund for opened products at our discretion.
- Direct purchase: The product must have been purchased directly from us through our website. Products purchased from third-party retailers are subject to their respective refund policies.
We reserve the right to refuse refunds in cases of suspected abuse of this policy, such as repeated refund requests or fraudulent claims.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact us at office@swyxaronoeshran.world with your order details (order number, if available, or the email address used for the purchase) and a brief explanation of your reason for the refund request.
- We will respond within 2 business days with return instructions, including the address to which you should send the product.
- Package the product securely and send it to the address provided. We recommend using a trackable shipping method.
- Once we receive and inspect the returned product, we will process your refund within 14 business days.
Please retain your shipping receipt until your refund has been processed. If your return is lost in transit, we may require proof of shipment before issuing a refund.
4. Refund Method and Timing
Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your bank or card issuer; typically, this is within 5-10 business days after we process the refund.
Shipping costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., we sent the wrong item, or the product arrived defective or damaged). In such cases, we will refund the full amount, including shipping.
5. Defective or Damaged Products
If you receive a product that is defective or damaged, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs, at no additional cost to you. In these cases, you may not need to return the product; we will provide specific instructions based on the situation.
We take quality seriously and work with certified manufacturing facilities to ensure our products meet high standards. If something goes wrong, we are here to make it right.
6. Exclusions
Please note the following exclusions to our refund policy:
- Opened products: Products that have been opened and used may be subject to a partial refund at our discretion, depending on the amount used and the reason for the return.
- Third-party purchases: Products purchased from retailers other than our website are subject to the refund policies of those retailers.
- Time limit: Refund requests made after 30 days from the delivery date cannot be accepted under this policy.
7. Your Statutory Rights
This refund policy does not affect your statutory rights under Norwegian consumer law (Forbrukerkjøpsloven) or other applicable legislation. If a product is faulty or does not conform to the contract, you may have additional rights, including the right to a repair, replacement, or refund. For more information on your consumer rights, please visit the Norwegian Consumer Council (Forbrukerrådet) or consult legal advice.
8. Contact Us
For refund requests, questions about this policy, or any other concerns, please contact us:
Email: office@swyxaronoeshran.world
Address: Swyxaronoeshran.world, Vetrlidsallmenningen 11, 5014 Bergen, Norway
We aim to respond to all inquiries within 2 business days and to resolve refund requests as quickly as possible.